Shipping Policy

Last Updated: [Insert Date]

At QuillCove, we want your stationery to reach you safely and on time. This Shipping Policy explains our shipping methods, processing times, delivery estimates, shipping charges, tracking process, and what to do if your order is delayed or delivered incorrectly.

1. Shipping Methods

We currently offer shipping through trusted courier and logistics partners across serviceable locations in India.

Depending on your location, order size, and availability, your order may be delivered using:

• Standard Shipping — Our regular delivery option for most orders.

• Express Shipping — Available for selected locations and products where offered at checkout.

The shipping options available for your order will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during major sales, promotional events, holidays, or periods of unusually high order volume. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

• Metro and major cities: approximately 2–5 business days

• Other serviceable locations: approximately 4–8 business days

• Remote or difficult-to-reach locations: approximately 5–10 business days

These are estimated timeframes and are not guaranteed unless expressly stated otherwise at checkout.

Actual delivery times may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, QuillCove may offer:

• Free shipping above a specified order value

• Promotional free-shipping offers

• Flat-rate shipping

• Location-specific shipping rates

Any applicable shipping charges will be clearly communicated before payment.

5. Tracking Information

Once your order has been dispatched, we may provide you with a shipping confirmation containing tracking information.

You can use the tracking details provided by us or our delivery partner to monitor the progress of your shipment.

Tracking information may take some time to become active after the courier collects your package.

If your tracking information has not updated for several business days, please contact our customer support team.

6. Delivery Address

Please make sure your shipping address, phone number, PIN code, and other delivery details are accurate before completing your order.

QuillCove is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or customer unavailability, additional shipping charges may apply for re-delivery where applicable.

7. Delivery Issues and Delays

Although we work with reliable delivery partners, delays can occasionally occur due to circumstances outside our control, including:

• Severe weather

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier operational issues

• Incorrect or incomplete addresses

• High order volumes

• Local restrictions

• Unexpected events or other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us with your order number so we can investigate with the delivery partner.

Delivery estimates do not include the order-processing period unless specifically stated.

8. Damaged Packages

If your package appears visibly damaged when delivered, please contact us as soon as reasonably possible.

Where possible, take clear photographs or videos of the outer packaging and the products before disposing of any packaging materials. This may help us investigate the issue with the courier and determine an appropriate resolution.

Any replacement, refund, or other remedy will be handled in accordance with our Return and Refund Policy and applicable law.

9. Missing or Incorrect Items

If your order arrives with a missing, incorrect, or damaged product, please contact us promptly at:

Email: [Your Support Email]

Please include your order number and, where relevant, photographs of the package and products received.

We will review the issue and work with you to provide an appropriate resolution.

10. Contact Us

If you have questions about shipping or need help with a delivery, please contact:

QuillCove
Email: [Your Support Email]
Phone: [Your Phone Number, if applicable]
Address: [Your Business/Registered Address]

We’ll do our best to help you resolve shipping issues quickly and provide a smooth delivery experience.